Service Delivery Policy for New Eden Spa
Effective Date: January 1, 2025
1. Service Area
New Eden Spa provides spa & massage services in and around 457 Kingsley Ave, Orange Park, FL, 32073 and the surrounding communities. Before scheduling, please contact us to confirm whether your location falls within our current service area. We continually evaluate opportunities to expand our coverage.
2. Scheduling and Appointment Booking
All service appointments must be booked in advance. Appointments can be scheduled by phone at +19042783384 or by emailing hello@newedenspa.sbs. We offer flexible appointment windows to accommodate your schedule, including morning, afternoon, and select weekend slots.
3. Service Timeframes
Once your appointment is confirmed, our team will arrive within the agreed time window. We provide an estimated duration for each service at the time of booking. While we strive to complete services within the quoted timeframe, complex projects may require additional time. Any significant changes will be communicated promptly.
4. On-Site Requirements
To ensure efficient service delivery, please ensure that the service area is accessible and clear of obstacles at the time of our visit. If applicable, a responsible adult must be present during the service. Failure to meet these requirements may result in rescheduling and potential fees.
5. Delays and Rescheduling
In the event of unforeseen circumstances (e.g., severe weather, equipment issues, or staff illness), we will contact you as soon as possible to reschedule at your earliest convenience. We do not charge rescheduling fees when the change is initiated by New Eden Spa.
6. Service Confirmation
After booking, you will receive a confirmation via phone or email with the details of your appointment. Please review the confirmation and notify us immediately of any discrepancies.
7. Cancellation by Client
If you need to cancel or reschedule, please notify us at least 24 hours in advance to avoid any cancellation fees. See our Returns and Refunds policy for full details on cancellation terms.
8. Quality Assurance
Upon completion of the service, our technician will review the work with you to ensure your satisfaction. Any concerns should be raised at this stage or within 48 hours of service completion for prompt resolution.
9. Contact Us
For questions about service scheduling, coverage, or delivery policies, contact New Eden Spa at hello@newedenspa.sbs or call +19042783384. We are happy to assist you.